Methodology
- Slides
- Lectures
- Role plays
- Hand-outs
- Group Discussion
Workshop On Professional Effectiveness
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employee2owner
Course Description
In this practical workshop, the participants will discuss, explore and learn techniques that will help
them understand the characteristics of high performers, focus on management techniques such as
professional development, managing conflict, and communication skills. Special emphasis will be
placed on job success such as improving self-concept by building positive attitude, developing more
effective telephone techniques and improving listening skills.
Course Topics
Professional Development
- Analyze present work habits
- Identify job responsibilities
- Increase professional development through self-image psychology
- Improve self-concept by building a positive attitude
Managing Conflict
- Solve problems and make decisions with confidence
- Learn the seven problem-solving techniques
- Increase ability to originate and develop constructive ideas relating to job functions
Communication Skills:
- Communicate openly, honestly and directly
- Improve listening skills
- Examine techniques for getting and giving information
- Develop more effective telephone techniques
Organizational Skills:
- Develop a personal reference manual for cross-training
- Include procedures to follow on all tasks
Managing Change:
- Learn strategies to create a better understanding of change in your department
- Take steps from a reactive mode during organizational change to a proactive roll in its success
- Begin a continuous process for working well with others involved in a change process
Participants
25
Time Frame
2-5 days
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employee2owner