Workshop On Telephone Skills
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employee2owner
Course Description
With the help of worksheets and role-playing exercises, Telephone Skills and group training package
will teach:
- How to provide superior telephone customer service
- How to deal with difficult callers
- What customers really want from you
- How to assess and improve your voice quality
- Seven simple ways to improve your phone image today
- How to be a better listener
Methodology
- Slides
- Lectures
- Role plays
- Group Exercises
Participants
Up to 25
Time Frame
1 day
3 - 4 hour session
1 day
3 - 4 hour session
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